Practice and learn
You do not need all of this at once. Start at the top, and come back whenever you want to get better at one skill.
1. Learn the basics
Read these before or alongside your first alerts.
2. Practise one skill at a time
Each one is short. Take them in order, or jump to the one you need.
- 1Phishing mailboxEasyStaff forward suspicious emails. Decide if each is phishing, spam or safe.
- 2Log searchEasySearch the record of what computers did and answer questions from it.
- 3Analyst toolsMediumCheck a link, an email header or how old a website is.
- 4Triage sprintMediumA busy shift: sort 11 alerts quickly into close, look at, or escalate.
- 5Shift modeMediumSix alerts land at once. Choose what to work first and how to treat each, with an optional clock.
- 6Spot the AI's mistakeMediumAn AI assistant wrote a triage summary. Find what it got wrong, or confirm it is right.
- 7CommunicationMediumWrite replies to users, managers and Level 2 analysts.
Found something confusing or unrealistic?