Communication practice
Half of an analyst's job is writing. Reply to users, managers and Level 2, then compare with a model answer.
0 of 4 attempted
Beginner · talking to: Employee, not technical
A worried user who clicked a link
Message from s.nair: "Hi, I got an email about my mailbox being full and I clicked the link and typed my password. Am I in trouble? Please help."
What you know
- The email is the phishing example M-01 in the mailbox.
- The link leads to a fake login page on harborpine-helpdesk.test.
- Nobody has checked yet whether the password was used.
0 words
Found something confusing or unrealistic?